Monday, November 21, 2011
I speak with a lot of patients, physicians and pharmacies throughout the day. I think we can all agree that speaking to a nasty person is like the last thing you feel like doing. I absolutely detest it because I take it very personally and I find myself wanting to lash back in an extremely unladylike manner.
However, when I have the opportunity to speak with kind, engaging people it definitely makes my day turn around for the better. I had a couple of quotes for you from some folks I spoke with...
Thank you for being sympathetic to me today, I know you don't have some sort of template you use for empathy. Verizon on the other hand....
(I'm with you, Verizon stinks!)
Jessica, I don't know how much you are getting paid but it isn't nearly enough.
(Amen my friend, Amen. Now, can I you put in touch with my boss???)
Jessica, Can I please have marijuana covered under my benefit?
(Sure, why not - I'm feeling generous today :)
Posted by Jessica at 9:14 PM